Privacy Policy
Last Updated: September 30th, 2025
Who We Are: Insight Northwest Counseling (“INC,” “we,” “us,” “our”) provides outpatient behavioral health services to Oregon residents. Our website is insightnorthwest.com and our client portal is https://insightnorthwest.clientsecure.me/
This Privacy Policy explains how we collect, use, and protect information when you visit our website, communicate with us, or use our services. For information about your health information rights under HIPAA, see the Notice of Privacy Practices below.
Information We Collect
Contact Information you provide (name, email, mobile number, preferred contact method)
Scheduling Information (requested appointment dates, provider preferences)
Communications sent to or from us (calls, SMS, emails) and related metadata
Technical data (IP address, device/browser type, cookies, and similar technologies on our website)
We do not request or require protected health information (PHI) via SMS. Please use the client portal or phone for clinical matters.
How We Use Information
To schedule appointments, coordinate care, and respond to inquiries
To send customer-care messages (e.g., appointment reminders and availability notifications)
To operate, maintain, and improve our website and services
To comply with applicable laws and enforce our terms and policies
We do not sell personal information.
SMS Text Messaging & Consent
We send customer-care SMS (non-marketing) to existing clients to help with scheduling and care coordination. Examples include appointment reminders and appointment-availability notifications with a link to our booking portal.
How you consent (opt-in)
You may consent to receive texts from Insight Northwest Counseling in either (or both) of the following ways:
Onboarding/Intake: During intake, you provide your mobile number and select communication preferences authorizing appointment reminders, scheduling updates, and appointment-availability notifications by text.
Client Consent Paperwork: You sign a Communications & Consent form that includes our brand name, purpose of messages (scheduling & care coordination), how to opt out (reply STOP), how to get help (reply HELP or call 541-357-9433), and that message & data rates may apply.
Consent is documented in your client record. Consent is not a condition of care.
Message frequency and cost
Frequency: up to 4 messages per month per client, depending on appointment availability.
Cost: Message & data rates may apply per your mobile plan.
How to opt out / get help
To opt out, reply STOP to any message.
To get help, reply HELP or contact us at 541-357-9433 or info@insightnorthwest.com.
After opting out, you may receive one final message confirming the opt-out.
We avoid sending PHI over SMS. Please use the client portal (https://insightnorthwest.clientsecure.me/) or call us for clinical information.
Cookies & Similar Technologies
We may use cookies and analytics to understand site usage and improve the website. You can control cookies through your browser settings.
How We Share Information
We may share information with trusted service providers (e.g., scheduling, messaging, hosting, analytics) who are bound by contractual obligations to protect it and use it only for our purposes. We may share information when required by law or to protect rights, safety, and security.
Data Security & Retention
We maintain administrative, technical, and physical safeguards to protect information. We retain information for as long as needed for the purposes described above or as required by law.
Your Choices
You can update contact preferences or request corrections by contacting us.
You can opt out of SMS at any time by replying STOP.
For portal communications, adjust settings within https://insightnorthwest.clientsecure.me/.
Children’s Privacy
Our services are directed to patients and authorized guardians. We do not knowingly collect personal information from children without appropriate consent.
HIPAA — Notice of Privacy Practices (NPP)
Certain information we collect and maintain in connection with patient care is Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). Our use and disclosure of PHI is governed by our Notice of Privacy Practices, provided at intake and available on request. To obtain a copy, contact us at info@insightnorthwest.com or 541-357-9433.
SMS is not intended for PHI. Use the portal or phone for clinical communications.
Third-Party Links
Our site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing information.
Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated date at the top of this page. Material changes will be highlighted for a reasonable period.
Contact Us
Insight Northwest Counseling
132 E Broadway, Suite 735
Eugene, OR 97401
Phone: 541-357-9433
Email: info@insightnorthwest.com
SMS Consent Summary
By selecting SMS/text as a communication preference during onboarding or by signing our Communications & Consent form, you authorize Insight Northwest Counseling to send customer-care text messages (e.g., appointment reminders and availability notifications). Message frequency up to 4 msgs/month; message & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of care. We do not request or transmit PHI by SMS. For clinical matters, use our portal at https://insightnorthwest.clientsecure.me/ or call 541-357-9433.